Do you have a Refund Policy or Exchange Policy?
At btsearrings.com (operated by MTL Media Buyers), we want you to love our products as much as we do, which is why we stand behind the quality of our products and guarantee our workmanship 100%. We have very low return rates and we're proud of the high-quality products that we offer. However, from time to time, products may be defective or may be damaged in shipping. If an item arrives and is defective, broken, or otherwise not in usable condition, first we will attempt to replace that item free of charge. If we are unable to offer a replacement due to shortage of stock, we will instead offer a refund.
At the time you place your order, you will be asked to confirm all the details regarding the item's size, design, spelling, material, functions, etc. Therefore, we do not accept returns or exchanges for an incorrectly selected items, sizes, designs, etc. If you have any questions about placing an order, please contact us so we can make sure you are satisfied with your purchase.
May I Refund or Exchange my Order?
Although items for sale on our store are final sale, we are more than happy to accommodate refunds on products that arrive broken, damaged or soiled (liquids). Products being returned for a refund due to the above reasons must be unworn/unused, and in their original condition to be sent back with their original packaging.
As mentioned above, at the time you place an order, you will be asked to confirm all details regarding the item's size, design, materials, spelling, etc. Therefore, we do not accept returns or exchanges for your selection of incorrect items, sizes, designs, etc. If you have any questions about placing an order, please contact us so we can make sure you are satisfied with your purchase.
Please note that we are unable to accept returns/refunds if the customer changes their mind after receiving their order(s).
How do I claim a Refund or Exchange?
To claim a refund on an item as specified above, the first thing you need to do is contact us at (firstname.lastname@example.org) within 48 hours of receiving your order. Sometimes we do not require you to return the damaged item to us in order to receive a replacement, so it's important that you contact us first. If we do require you to return the damaged item, we will issue you a Return Merchandise Authorization (RMA). Our products must be returned in their original condition with the original packaging.
We will then provide you with our return address that is closest to where the returned items will be inspected to see if you qualify for a return. Damaged merchandise due to use or merchandise that does not meet the requirements listed in the previous section can not be refunded or exchanged.
Do I have to pay for the Shipping of my Return or Exchange?
You are responsible for all return shipping costs and we recommend that you send your return with a tracking number because unfortunately we cannot be responsible for lost returns.
When will I receive my Refund or Exchange?
A full refund (or replacement product) will be issued after we have received, inspected and confirmed that the returned product meets the qualifications to be refunded or exchanged.
How may I contact you?
You can contact us via email at email@example.com, and we will reply to you within 24 hours.
Can I cancel an Order?
Because we process our orders at our overseas warehouse at the end of every day, if you want to cancel an order you've just placed, please notify us by 11:59 PM EST on the same day that you placed your order. There will be a $5 Re-stocking Fee charged on each canceled order. If you contact us to cancel your order later than this, it may have already been processed and shipped, at which point we will be unable to cancel the order. You may send any cancellation requests by email to firstname.lastname@example.org